There are two different inboxes people are looking for when they search for SlimSure customer service. This page tells you which one you need, because we are only one of them.
If your question is about an order you have already placed — where the parcel is, when it will arrive, a billing charge you do not recognise, changing an address, or claiming the 60-day money-back guarantee — that is handled by the seller who took the payment, not by this website. We are an independent guide. We have no access to order records, no ability to look up a tracking number and no power to issue a refund.
Your order confirmation email is the fastest route: it comes from the seller and carries the support address and the order number they will ask for. If you no longer have it, open the official SlimSure store and use the support or contact link published there. Have your order number, the email address used at checkout and the purchase date ready, and send refund requests inside the 60-day window.
For anything to do with the content of slimsures.com — a correction, an out-of-date price, a study you think we have read wrongly, a permission or licensing question, or a privacy request under our privacy policy — write to the editorial inbox.
Email: [email protected]
Postal: 2093 Philadelphia Pike #9646, Claymont, DE 19703, USA
We read email on weekdays and aim to reply within two business days. We cannot give medical advice, recommend a dose, or tell you whether a supplement is safe alongside your medication — those questions belong with a doctor or pharmacist who knows your history.
To save you a wasted email: we cannot locate a parcel, cancel a subscription, refund a charge, change an order, verify a discount code, or speak on behalf of the manufacturer. Nothing sent to this address reaches the seller’s support team. If your message is about money or a delivery, the order confirmation email is the right thread to reply to.